Chatwoot
1-Click installation template for Chatwoot on Easypanel
Description
Chatwoot is a new age multi-channel customer experience platform designed for businesses of all sizes. It serves as an open-source customer engagement suite, providing an alternative to platforms like Intercom, Zendesk, and Salesforce Service Cloud. With Chatwoot, you can manage your agents' workload, track their performance through auto-updating reports, and work smarter with automations. The app allows you to perform key actions on multiple conversations at once and provides super quick responses to customer conversations, making your agents super productive. It also offers features to manage your email, Facebook, Instagram, Line, SMS, Telegram, and Twitter customer interactions directly from the platform. Additionally, Chatwoot provides detailed insights into your conversations and allows you to measure and track your CSAT score on autopilot.
Benefits
- Efficient Customer Engagement: Chatwoot is a powerful customer engagement suite that allows businesses to manage their customer interactions across multiple channels. It provides a streamlined platform for handling customer queries, ensuring quick responses and high productivity.
- Multi-Channel Support: With Chatwoot, businesses can stay connected with their customers across various platforms including email, Facebook, Instagram, Line, SMS, Telegram, Twitter, and WhatsApp. This ensures a seamless customer experience, regardless of the communication channel.
- Real-Time Insights: Chatwoot provides real-time insights into your conversations and agent performance. It allows businesses to track their customer satisfaction score on autopilot, ensuring continuous improvement in customer service.
Features
- Shared Inbox: Chatwoot offers a shared inbox feature that allows teams to collaborate and solve customer queries together. This ensures efficient workload management and faster resolution of customer issues.
- Automations: Work smarter with Chatwoot's automation feature. It allows businesses to perform key actions on multiple conversations at once, saving time and improving efficiency.
- Live Chat Channels: Chatwoot provides live chat channels to facilitate real-time communication with customers. This feature enables businesses to provide instant support and enhance customer satisfaction.
- Chatbots: Chatwoot's chatbot feature allows businesses to automate conversations, providing quick responses to customer queries and improving agent productivity.
- Mobile Apps: Stay connected with your customers on the go with Chatwoot's mobile apps. It ensures uninterrupted customer service, regardless of your location.
- Integrations: Chatwoot can be integrated with various platforms including Slack, Dialogflow, and more. This allows businesses to extend Chatwoot's functionalities for back-office operations and other use cases.
Links
Options
| Name | Description | Required | Default Value |
|---|---|---|---|
| Default Locale | - | yes | en |
| App Service Name | - | yes | chatwoot |
| App Service Image | - | yes | chatwoot/chatwoot:v3.4.0 |
| Sidekiq Service Name | - | yes | chatwoot-sidekiq |
| Database Service Name | - | yes | chatwoot-db |
| Redis Service Name | - | yes | chatwoot-redis |
Screenshots
Change Log
- 2023-1-22 – first release